About me
Customer-Facing Technical Partner (EN/KR)
Bridging Integration, Business Strategy, and Scalable Growth
I work at the intersection of engineering and customer success, helping teams and clients translate complex systems into practical, scalable solutions. With a background in software engineering and SaaS implementation, I specialize in technical onboarding, API integrations, workflow automation, and long-term account enablement. I partner with business and technical stakeholders to drive adoption, activation, and measurable outcomes.
What I Do
Discovery & Solution Alignment
I partner with stakeholders and customers to uncover operational bottlenecks, assess technical feasibility, and align solutions with measurable business outcomes before moving into implementation.
Integration & Implementation
I design and implement API-driven workflows and system integrations across SaaS platforms and internal systems, translating requirements into scalable, adoption-ready solutions.
Activation, Adoption & Account Enablement
I support onboarding, troubleshooting, and continuous optimization to ensure solutions are fully adopted, aligned with business goals, and positioned for long-term growth.
Case Studies
A selection of work focused on discovery, solution delivery, and adoption— turning business needs into scalable systems.